The most efficient way to contact us is to use the chat function of the website. Even if the chat status shows as offline, we can still receive your message and reply as soon as possible. You can also use whatsapp (+852 62359056) or Carousell to contact us; these are channels that we can reply as soon as possible. Please avoid using Instagram and email to contact us. Although we will still be able to receive your messages, due to technical problems, we may not receive notifications in time, or we may miss your messages, which may take a long time for you to get a reply.

Sorry, in order to process orders more efficiently, we do not do meet-ups. We have a solid sales record on Carousell (www.carousell.com.hk/u/52dealshk). Moreover, we use deck sleeves to protect your decks. Therefore, you don't have to be worried of being scammed or receiving damaged decks.

如果你想購買的商品暫時缺貨或需要的數量超出現貨數量，請以網站上的聊天功能/whatsapp/電郵聯絡我們確認。 一般而言，補貨需2-3星期，小量的預訂不收取任何訂金。 **然而，由於功能被濫用，我們不會按點擊「恢復供應請求」按鈕提出的請求自動安排補貨**

本店設有多項定期優惠 1. 多件運費優惠 (詳情請看常見問題: 「運送方式/運費/運送時效」) 2. 優惠專區兩件85折、四件75折(https://52dealshk.com/clearance) 3. 會員優惠 • 累積會員積分，可兌換無門檻無限制優惠劵 (相當於現金代用劵) • 累積方法: • 按購物金額發放 • 購物後撰寫評論 (留意電郵通知) • 不定期會員專享大額折扣單品 • 累積購物滿 $1000 港幣升級為高級會員，一副起免運費

The local delivery methods we provide include post office self-pickup, i-mail station, SF Express self-pickup and SF delivery. The delivery methods for other regions and countries are mainly Hong Kong Post air mail services. All delivery methods include tracking records . Shipping cost and time: • Hongkong: • Shipping fee: • Any 2 decks or above: free shipping at post office/iPostal station/SF Express station/SF Express locker • Any 4 decks or above/over $400: free door-to-door delivery (SF Express) • Time: • Post office self-pickup/iPostal station: 2 working days after dispatch • SF Express: 1 day after shipment (except Sundays/public holidays/remote areas and when self-pickup lockers are full) • Other areas: • Regardless of the quantity of items purchased, a flat fee is charged based on the shipping destination. • All shipping charges are charged at preferential prices, please refer to the price at checkout in your shopping cart.

Don't worry. Except for specially packaged playing cards, all decks come with an extra deck sleeve and plenty of bubble wrap for double protection to ensure that they are delivered to you in perfect condition.

Normally, we will ship the order on the next business day after payment is received.

Please contact us and do not repeat the order, we will get back to you as soon as possible.

Once payment is made, no changes or cancellations will be accepted. Unless there is a serious mistake, such as missing of products or sending the wrong deck, returns and exchanges will not be accepted. In the event of a serious mistake, please do not open the playing cards (with the cellophane) and contact us for returns. Thank you.

After the conditions are met, the corresponding promo code will be issued by email in 1-2 working days. Each promo code can only be used once. It applies to any purchase (including sales products) and has no minimum spend and expiry date. However, it cannot be redeemed for cash. If the purchase amount is less than the amount of the discount code, such as purchasing a $40 product with a $50 discount code, the remaining amount will not be refunded and cannot be reserved for the next order. Exclusive discount for premium members: Local orders: 50% off shipping fee for buying 1 deck/ free shipping via SF express for orders with 2 decks or above Other regions/ countries: 50% off shipping fee for all orders How to become a premium member: After accumulating amount of purchases $1000 hkd (excl. shipping fee), your membership will advance to "premium" (this might take 1-2 working days, depending on circumstances). How to use the exclusive discount for premium members? After loging in to your account, you will see the "Exclusive discount for premium members" page. Simply add the corresponding item for your exclusive discount.